Buying made-to-order lingerie online? Of course you're going to have questions!
Here are some that we hear often, but feel free to ask us if you have a question that you don't see here.
I'm passionate about fit and I want you to experience the joy of wearing pieces that feel like a second skin.
Which is why I've made it easy for you to find your size. Simply enter your measurements into the calculator and it will do the complicated number crunching!
You can go to the fit guide and follow the instructions there. You will find further instructions and calculators to find your perfect fit for any Rosalie Wynne bralette, pantie, or bodysuit.
We use the traditional or “plus 4” method of sizing. With this method your band size is your underbust measurement plus 4 and then rounded down to the nearest even number. Your cup size is the difference between your band size and your bust measurement where 1 = A, 2 = B, 3 = C, etc.
Here's an example based off bust and under-bust measurements of 31 inches and 39 inches.
Band size: 31" + 4 = 35. Round that down to 34.
Cup size: 39" - 34 = 5. Convert this to a letter and 4 = E (DD).
In this example the best size would be a 34E (DD).
Absolutely! Just enter a different address in the "ship to" section at checkout. Give us a head's up that it's a gift in the "Order Notes" box at the checkout and we'll make sure there are no prices on the tags.
If you'd like a written note added to the gift, include that in the "Order Notes" box as well, and we will personally write it for you.
For orders in Canada, not yet! The business is small enough that We are not required to charge taxes at this point. As long as that lasts we will pass those savings onto you!
As for orders in the USA and the rest of the world, shipments are subject to all customs and duties set by your countries laws and policies.
Yes! The studio is located in the lower east end of Hamilton and you’re welcome to pick up your order once it’s finished. Just select “Pick up in Hamilton” and we will send you the studio address as well as more details once your order is finished.
It all depends on what you’d like to have made, how complicated it is, where you’re located, etc.
If you shoot us a quick message, we will let you know.
(We also love to hear what pieces you’d love to see in the future!)
Yes, on everything except the underwear and bodysuits. We recently simplified the process, all you have to do is fill out the form here and include your order number. Once you have completed this process, we will instantly send you an email with a return label and additional steps.
For more information on eligibility, see our 'My Order' tab on our website, under 'Returns', or click here.
Provided the item is unworn and in it's original condition, we will accept returns within 21 days for a full refund or 45 days for a store credit from when your item was shipped. For hygienic reasons underwear and bodysuits are final sale and can't be returned.
For more information about refunds, visit our 'My Order' tab on our website, under 'Returns'. returns, or click here. .
Watch the video below for bralette measuring instructions.
- Make sure your measuring tape stays level front to back. Use a mirror to check the back or ask a friend to help.
- If possible wear a bra with no extra padding, but not a sports bra
- Bust measurement should be around the widest part of the bust
- Underbust measurement should be where your band sits. Make sure the tape is not loose for this measurement.
- Waist measurement should taken at the smallest part of your waist
- Hip measurement should be taken at the widest part. Usually over your hip joints and bum.